Privacy Policy

KaleidoVid provides AI-powered video creation, localization, document processing, team collaboration, and customer-service tools through kaleidovid.com and related services.

This Privacy Policy explains how KaleidoVid collects, uses, stores, and protects information when individuals, teams, and organizations use the platform.

We may collect account details such as name, email address, login identifiers, team membership, and authentication metadata.

We may collect workspace content you choose to upload or generate, including videos, images, audio, scripts, subtitles, translated text, documents, product materials, chatbot knowledge sources, conversation records, and AI generation prompts.

We may collect billing and subscription data needed to process payments, prevent fraud, manage invoices, and maintain account history.

We may collect technical and usage information such as device/browser details, IP-derived analytics signals, session events, page visits, error logs, and service performance telemetry.

We use information to operate the platform, authenticate users, provide workspace features, generate requested outputs, support collaboration, localize content, and deliver customer-service workflows.

We use information to improve reliability, prevent abuse, troubleshoot incidents, maintain security, and understand aggregate product usage.

We may use information to communicate service notices, onboarding instructions, billing updates, and customer support responses.

Requested content may be processed by AI models and infrastructure providers used to fulfill product features, including generation, translation, transcription, retrieval, summarization, and support automation workflows.

We may use cloud hosting, storage, analytics, payment, email, and authentication vendors to provide the service. These providers process data only as needed to deliver or support KaleidoVid features.

When you connect third-party channels such as Facebook, LINE, or other communication tools, KaleidoVid processes data needed to receive, route, and respond to those channel events.

KaleidoVid uses cookies, local storage, and similar technologies to maintain sign-in sessions, preserve preferences, measure feature usage, and protect the service from abuse.

Analytics and operational telemetry may be used to understand traffic, diagnose failures, and improve performance. We do not sell personal information.

We retain account, billing, workspace, and operational records for as long as reasonably necessary to provide the service, meet legal obligations, resolve disputes, enforce agreements, and maintain security and audit history.

Retention periods may vary depending on the feature used, the type of content stored, team-level configuration, contractual requirements, and applicable law.

We do not sell personal information. We may share information with service providers, payment processors, infrastructure vendors, security partners, and integrated third-party platforms only as necessary to operate KaleidoVid.

We may disclose information when required by law, to protect rights and safety, to investigate abuse or fraud, or as part of a business transaction such as a merger, financing, or asset transfer.

We use administrative, technical, and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction.

No system is perfectly secure, and users remain responsible for protecting credentials, access tokens, and the data they choose to upload or connect.

Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information.

Team administrators may also control portions of workspace data within shared organization environments. Some requests may be limited when data must be retained for legal, security, billing, or operational reasons.

KaleidoVid is not intended for children under the age required by applicable law to use the service without parental consent. We do not knowingly collect personal information from children in violation of applicable law.

We may update this Privacy Policy from time to time. Material changes may be reflected on this page, through the product interface, or by other reasonable notice methods.

For privacy-related questions or requests, please contact KaleidoVid through the support and account channels provided with your workspace or service relationship.

This page is intended to remain publicly available at a stable URL for platform and login policy review.