Online shops
Explain product details, care instructions and published delivery or returns policies from your store's knowledge.
Product guides + store policies
Empower Your Customer Support
Your knowledge. Helpful answers. A human touch.
Turn your PDFs and website content into an AI support assistant. Answer questions on your website and LINE, review your knowledge, and bring your team into the conversation when customers need a person.
- PDF & website knowledge
- Website widget & LINE
- Human handoff
For your everyday customer questions
More time for your business. A clearer path to answers.
Product care, delivery policies, opening hours: put the information you already share to work. Give your assistant your own content, review its answers, and let your team handle the questions that need a personal touch.
- How should I care for this product?
- What is your returns policy?
- Where can I find the setup guide?
Make it useful for the business you run
Service businesses
Help visitors understand your services, opening hours and preparation instructions before they speak with your team.
Service pages + visitor FAQs
Product support
Turn manuals and getting-started pages into guided answers, then hand unusual cases to your support team.
PDF manuals + help pages
Illustrative conversation
See a question become a conversation
Explore a sample product question, then switch to a request for a person. Your content supports the answer; your team can take over when the customer needs more help.
Build your AI chatbotIllustrative conversation
Your support assistant
Customer
How do I care for my new bag?
AI assistant
Your care guide recommends a soft, dry cloth. Keep the bag away from direct heat and store it in its dust bag.
Example knowledge: product care guide
Sample content only. Your bot's answers depend on your knowledge and configuration.
Knowledge you manage. Support your team can own.
Answers from your content
Attach PDFs and web pages to a bot so it can find relevant knowledge for customer questions.
Review before publishing
Generate draft Q&A, edit the wording, and decide which published answers can be retrieved.
One workspace for your team
Manage bots, knowledge, operators, and conversations under your selected team. Switching teams changes the support workspace.
From your knowledge to your first conversation
- 01
Add your knowledge
Choose a bot, upload a PDF or add a web page, and wait for indexing to finish.
- 02
Review and test
Review suggested Q&A and try real customer questions in the widget test console.
- 03
Connect and support
Install the website widget or connect LINE, then add operators for conversations that need human help.
Meet customers where they ask for help
Your website
Give website visitors a place to ask questions while they explore your products or services. Preview your assistant before adding the chat widget to your site.
Read the setup guideLINE
Bring answers from your business knowledge into LINE conversations. Connect your channel to a bot and let your team step in when customers need a person.
Read the setup guide
Let AI answer. Let people take care.
When an answer needs a person, route the conversation to an available operator. Your team can read the transcript, reply in the inbox, and close the thread after helping the customer.
Read the setup guideIllustrative business scenario
Before you get started
Can it check live orders or make bookings?
This assistant answers from the knowledge you provide. It does not automatically access your order or booking system. Send requests that need account-specific information or an action to your team.
What can my bot learn from?
You can upload PDFs and register web pages. Once indexed, the content can support answers. You can also generate, review, and publish Q&A from those sources.
Can my team take over a conversation?
Yes. Team admins grant operator access to existing team members. Available operators can handle escalations in the inbox and reply through the customer's connected channel.
Do I need to code?
Manage bots, sources, Q&A, and operators in the dashboard. Website installation needs a small script snippet; LINE setup needs your channel credentials and a webhook setting.
What happens when nobody is available?
A configured fallback email route can send the conversation to your team for follow-up. Check the Fallback Email page and ask your workspace administrator to configure a route if none is listed.